Merchandise damaged in transit.
Items damaged in transit are handled on a case-by-case basis. Please do not return items damaged in transit without contacting 949 Designs first. Along with the damaged item(s) please save all packing materials and containers as in most cases, the shipping company will want to inspect these items before finalizing the claim. To start a damaged shipment claim, contact 949 Designs via our Contact Us page http://949designs.com/home/home/bio-contact. We will contact you with information on how to proceed.
Unwanted or mistakenly ordered items.
If you would like to simply return an unopened, new item you no longer need or want you may do so by emailing us at Sales@949designs.com. Upon receiving and approving your return, we will issue a refund minus a 20% restocking fee or store credit. Refunds will be issued using the original payment method. The 20% restocking fee is non-negotiable. Opened items and apparel are not eligible for return. All returns are subject to 949 Designs receiving departments approval. Returns with incomplete or missing documentation will be denied. Denied returns will be returned at the purchaser’s expense.
We cannot cancel orders that are already packed and/or shipped. If your order has already been shipped by the time we receive your cancellation request, you must go through the return process and will be subject to a 20% restocking fee.
If you decide to refuse an order upon attempted delivery, your order will be subject to fees associated with the return. Including but not limited to a 20% restocking fee, two-way shipping charges, etc… All fees are subject to 949 Designs discretion. We strongly recommend that you accept the merchandise and then proceed through our normal return process.
Refunds will be issued back to the original method of payment. No refund will be issued after 60 days from the original payment date; store credits will be issued. All refunds are subject to approval by 949 Designs. Refunds to credit cards may take 3-5 days for processing by the bank or credit card issuer. This is beyond our control and we cannot decrease the processing time. You will need to contact your bank for assistance.
Warranties are expressly for material and workmanship defects only (to be determined by our experienced staff). Once the product has been used or disassembled warranty no longer applies. Therefore you MUST inspect the product once received and if you are unhappy or dissatisfied you may call for an RMA# and return it. If determined to be defective by our staff, we will refund your purchase cost or send a fixed (or completely new product based on our discretion). If determined it is NOT defective we can still refund if you chose -20% restocking fee. Restocking fee may be waived on a case by case basis as determined by our interaction with you the customer.